Refund & Cancellation Policy

• You may cancel your subscription at any time from the Billing section of your dashboard.
• Cancellation disables auto-renewal only. You retain full access to all paid features until the end of the current billing period.
• After the paid period ends, your account is either downgraded to the Free plan (if available) or suspended until you re-activate a paid plan.
• Cancellation does not automatically delete your data. To fully delete your account and data, please follow the process described in our Privacy Policy.

Refunds are considered on a case-by-case basis under the following conditions:

• Within 7 days of first purchase: New customers on a paid plan may request a full refund within 7 days of their initial subscription payment, provided fewer than 1,000 total messages have been sent. This applies only to the first billing cycle.
• Service unavailability: If the Services experience continuous downtime of more than 8 hours in a single day, or cumulative downtime of more than 24 hours in a billing month, pro-rated credit will be issued to your account for the affected period.
• Duplicate charges: If you are charged twice for the same subscription cycle due to a gateway or system error, we will refund the duplicate charge in full.
• Incorrect plan charged: If the wrong plan was charged due to a billing error on our side, we will refund the difference or the full amount as appropriate.

The following are not eligible for refund:

• Renewal payments after the first billing cycle;
• Per-conversation charges levied by Meta (these are pass-through costs);
• Subscriptions cancelled mid-cycle (only auto-renewal stops — the current period is not refunded);
• Accounts suspended or terminated due to breach of our Terms or Meta/WhatsApp policies;
• Add-on credits or one-time purchases that have already been consumed;
• Partial use (for example, cancelling on day 28 of a 30-day cycle);
• Issues caused by third-party services (Meta/WhatsApp API, payment gateways, DNS providers) that are beyond our reasonable control.

1. Raise a support ticket from the Support page or email info@lamdainfotech.thewaapi.com.
2. Include your transaction reference, registered email, and reason for the refund.
3. Our team will respond within 2 business days with an eligibility decision. You may be asked to provide additional information.
4. Approved refunds are issued to the original payment method within 7–10 business days. Your bank may take additional time to reflect the credit.

When pro-rated credit is applicable (for example, downgrades or service downtime), we apply the credit to your next invoice rather than refunding to your card, unless otherwise agreed. Credits do not expire and are visible in your Billing dashboard.

Refund and cancellation terms for Enterprise plans (with custom contracts or invoice-based billing) are governed by the terms in the signed agreement. These take precedence over this policy for Enterprise customers.

Please contact us before filing a chargeback with your bank. Unnotified chargebacks may result in immediate account suspension and a chargeback recovery fee equal to the bank’s fee plus administrative costs.

Refund queries: info@lamdainfotech.thewaapi.com. For urgent issues, use the Support page and mark the ticket as “High” priority.